Team and security · 3 min read · Updated:
Deleting your Heyşirket account: from the app and the web
You can delete your account yourself at any time, without writing to support. This guide walks you through the steps and tells you exactly which data is deleted.
In short
- Account deletion is in the Delete account section at the very bottom of the Settings > Account & security page (/settings?tab=account), both in the Heyşirket app and in the portal.
- To delete, just enter your password and type HESABIMI SİL in the confirmation box; the deletion is completed instantly and can't be undone.
- Your name, email address, password, open sessions, two-step verification record and mobile device/notification records are deleted.
- Invoices you issued and other financial documents are kept in the company's records for the legal retention period required by VUK (Tax Procedure Law).
- A subscription bought through the App Store or Google Play must be cancelled separately from your store account; deleting your account doesn't stop the store subscription automatically.
When you stop using Heyşirket, you can delete your account yourself. It's done from the same screen in the Heyşirket iOS and Android app and in the portal in your browser.
Step by step Deleting your account
Deleting your Heyşirket account
Open the Account & security page
In the app or the portal, tap My profile in the profile menu at the top right. Direct address: portal.heysirket.com/settings?tab=account.
Scroll down to Delete account
In the Delete account section at the very bottom of the page, tap the Delete my account button. The window that opens shows any workspaces that will be closed.
Enter your password and the confirmation
Type your password, enter HESABIMI SİL in the confirmation field and tap the Permanently delete my account button. You're signed out immediately.
Data Which data is deleted, and which is kept?
| Data | Status |
|---|---|
| First name, last name, email, password | Deleted (replaced with a non-personal deleted identity) |
| Open sessions and mobile device sessions | Closed and deleted immediately |
| Push notification device records | Deleted |
| Two-step verification and recovery codes | Deleted |
| Invoices, payments and expense documents you recorded | Kept as the company's financial records for the legal period (VUK) |
| Activity history (audit log) | Kept for security and legal obligations; contains no personal information about you |
Support If you can't sign in
If you don't remember your password, set a new one using the Forgot password link on the sign-in screen, then follow the steps above. If you can't access your account at all, send an email from your registered email address to info@heysirket.com with the subject “Account deletion request”; once we verify your identity, we'll delete your account within 30 days at the latest.
Can account deletion be undone?
No. A deleted account can't be restored; to use Heyşirket again you'll need to create a new account.
Why aren't my company's invoices deleted?
Issued e-Fatura (Turkish e-invoice) and e-Arşiv documents are part of the company's legal bookkeeping records and must be kept for a set period under VUK (Tax Procedure Law). These records belong to the company, not to your personal account.
Author: Heyşirket Editorial Team