Website and site panel · 3 min read · Updated:
Leylek assistant: ask questions in your site panel and get step-by-step help
Not sure where to find something in the panel? You don't have to open every menu. Just ask Leylek in your own words and let it take you to the right screen.
In short
- The Leylek assistant is under Support › Leylek assistant and is included in the free Starter plan.
- Your monthly question limit depends on your plan: Starter 30, Professional 300, Agency 1,500.
- Leylek explains how to use the panel and guides you step by step; for a problem or error, open a ticket from the Support tickets screen.
- Specific questions (“where do I change the contact form notification?”) get the best answers.
The stork in Heyşirket's logo is also the name of the assistant that guides you through the panel. Leylek (Turkish for stork) is a helper that knows how the site panel works: ask where a setting is or in what order to do something, and it walks you through it step by step.
Part 1 Opening Leylek
In the panel, select Support › Leylek assistant from the left menu. Type your question in your own words; Leylek answers with knowledge of the panel's menus and screens, and points you to the relevant screen when it makes sense. Your chat history is saved, and you can clear it if you like.
Part 2 How do you ask a good question?
| Less helpful | Gets better results |
|---|---|
| The site isn't working | I added my own domain but the status still says Pending. What should I check? |
| SEO | Verify gives an error when connecting Search Console. What should I do? |
| Form | Which address do contact form inquiry emails go to, and how do I change it? |
| Design | How do I move the reviews section on my homepage below the services? |
- Say what you want to do and which screen you're on right now.
- If you see an error message, copy its text exactly as it appears.
- Ask about one topic at a time; you can ask follow-up questions after the answer.
Part 3 Monthly question limits
Leylek is included in every plan; what changes is how many questions you can ask in a month. The limit resets every month.
| Plan | Questions per month |
|---|---|
| Starter (free) | 30 |
| Professional | 300 |
| Agency | 1,500 |
If you're getting close to your limit, combining questions helps. If you regularly need more, you can compare the plans in how the website plans differ.
Part 4 Leylek or a support ticket?
Leylek is the place for “how do I” questions. If something isn't working as expected, you see an error, or something needs to be done on your account, open a ticket from Support › Support tickets. You choose a category and priority for the ticket and follow the conversation with the team on the same screen. Support tickets are also included in the Starter plan.
Deciding which one to use
Ask Leylek first
If you can't find a setting or don't know the order of steps, Leylek usually answers within seconds.
Still stuck? Open a ticket
If the steps Leylek suggested didn't work, open a support ticket and describe what you've tried.
Follow the conversation
Your ticket's status and the team's replies appear on the Support tickets screen.
Is Leylek free?
Yes, it's included in the Starter plan with 30 questions a month. That rises to 300 on Professional and 1,500 on Agency.
Will Leylek make changes to my site for me?
Leylek guides you and takes you to the right screen; you make the change and you publish it.
What if I'm not sure about Leylek's answer?
If you have doubts before an important action, open a support ticket; the team will look at your site and reply.
Ask Leylek Describe where you're stuck in your own words and get step-by-step guidance. Open Leylek
Author: Heyşirket Editorial Team